Archive for the 'Management' Category



Six Sigma Deployment

by: Tony Jacowski Six Sigma can be successfully deployed in any industry irrespective of size. 6 Sigma concepts are designed in accordance with the basic characteristics of a business and not the size of a business.

Managing your Meeting Monsters: Identifying the Cast of Culprits That Threaten Productive Meetings

by: Craig Harrison In the Star Wars movie’s famous bar scene you knew, by appearance, what zany character was sitting beside you. Each character had a distinctive look.

Six Sigma Redundancy Analysis

by: Tony Jacowski Innovation is necessary for the survival of a business organization and for its future growth and development. Successful businesses make it a point to use innovative methods and techniques for meeting and even exceeding customer needs and expectations.

The Six Sigma Audit Process

by: Tony Jacowski Six Sigma techniques and methodologies are quite different from other quality improvement techniques because they are not self-sustaining in nature.

Why Is Good Customer Service Essential And Who Is Responsible For It?

by: Steven Taylor Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding.

Is A Customer Satisfaction Guarantee Realistic In Business?

by: Steven Taylor Customer satisfaction and loyalty to a product is very important in any company, be it a company that is consumer oriented or a company that sells to other businesses, but is a customer satisfaction guarantee really realistic in business?

Demystified: The Art Of Building Relationships In Business

by: Steven Taylor They say that it can take at least seven contacts to turn a stranger into a customer. When building relationships in business with your customer, it shouldn’t start when your customer makes the first purchase. It starts way before then.

You Can Read Anyone

“Honesty may be the best policy, but it’s important to remember that apparently, by elimination, dishonesty is the second-best policy.” —- George Carlin

Is 2007 the Best Year for Call Center Outsourcing?

by: Craig Rad More and more and day by day, the need of having the answering service agencies has been increasing. Lots of companies are very happy with the collaboration with such agencies because they know for sure that their customers can get the answering service information any time they call, even if it is […]

How to Screw Up a Lean Transition

by: Jack Harrison All Show: No Go. Microcosms of Excellence: Negligible Bottom Line Impact. Solutions Looking for a Problem. Teams for Teams’ Sake.