by: Tony Jacowski Six Sigma concepts were originally developed for use in the manufacturing sector, but are now increasingly being used in the services sector as well.
Archive for the 'Management' Category
by: Tony Jacowski Six Sigma can be successfully deployed in any industry irrespective of size. 6 Sigma concepts are designed in accordance with the basic characteristics of a business and not the size of a business.
by: Craig Harrison In the Star Wars movie’s famous bar scene you knew, by appearance, what zany character was sitting beside you. Each character had a distinctive look.
by: Tony Jacowski Innovation is necessary for the survival of a business organization and for its future growth and development. Successful businesses make it a point to use innovative methods and techniques for meeting and even exceeding customer needs and expectations.
by: Tony Jacowski Six Sigma techniques and methodologies are quite different from other quality improvement techniques because they are not self-sustaining in nature.
by: Steven Taylor Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding.
by: Steven Taylor Customer satisfaction and loyalty to a product is very important in any company, be it a company that is consumer oriented or a company that sells to other businesses, but is a customer satisfaction guarantee really realistic in business?
by: Steven Taylor They say that it can take at least seven contacts to turn a stranger into a customer. When building relationships in business with your customer, it shouldn’t start when your customer makes the first purchase. It starts way before then.
“Honesty may be the best policy, but it’s important to remember that apparently, by elimination, dishonesty is the second-best policy.” —- George Carlin
by: Craig Rad More and more and day by day, the need of having the answering service agencies has been increasing. Lots of companies are very happy with the collaboration with such agencies because they know for sure that their customers can get the answering service information any time they call, even if it is […]